Run Your Business Through WhatsApp
Sell, Support and Grow Your Business Through WhatsApp
WatsapDuka helps businesses automate orders, customer support, payments, and marketing using WhatsApp.
Features
Everything a WhatsApp-first business needs to operate
WatsapDuka turns chat into a structured workspace for orders, customers, inventory, payments, teams, and reporting.
WhatsApp Store
Publish products, prices, delivery details, and checkout flows customers can use from WhatsApp.
AI Assistant
Answer common questions, guide customers, and collect order details before your team steps in.
Order Management
Track new, confirmed, preparing, delivery, delivered, paid, and cancelled orders in one workspace.
Customer Management
Keep customer names, phone numbers, order history, and follow-up context organized by business.
Inventory Tracking
Maintain product availability and avoid taking orders for items that are out of stock.
Payment Tracking
Track cash on delivery, mobile money, and payment status without losing the order thread.
How it works
From WhatsApp chat to managed order in three steps
Keep the customer experience familiar while giving your team the tools to serve faster.
01
Connect WhatsApp
Add your WhatsApp Business number and configure approved customer messaging flows.
02
Add products and workflows
Set up products, delivery zones, payment preferences, and team members for daily work.
03
Serve customers faster
Customers order through WhatsApp while WatsapDuka organizes orders, support, and follow-ups.
Dashibodi
Aggie electronics
Jumla ya Oda
128
Yanasubiri
7
Idadi ya Wateja
94
Neema Joseph
1 x Samsung 25W Charger
TZS 37,000
ImefikaAmina Mushi
1 x Samsung A16
TZS 453,000
InasubiriBrian Store
3 x Cooking oil
TZS 58,000
InaandaliwaBusiness types
Built for African businesses that already sell on WhatsApp
Retail, grocery, pharmacy, restaurant, service, and school teams can start with simple workflows and grow into automation.
Screenshots
A workspace your team can understand on day one
See orders, customers, WhatsApp status, and payment context without digging through chat history.
Dashibodi
Aggie electronics
Jumla ya Oda
128
Yanasubiri
7
Idadi ya Wateja
94
Neema Joseph
1 x Samsung 25W Charger
TZS 37,000
ImefikaAmina Mushi
1 x Samsung A16
TZS 453,000
InasubiriBrian Store
3 x Cooking oil
TZS 58,000
InaandaliwaTestimonials
Designed around the way small teams already work
"WatsapDuka gives our WhatsApp orders one clear place to live, so staff can see what is new, paid, or delivered."
Amina Joseph
Retail owner, Dar es Salaam
"The workflow is simple enough for a small shop, but it feels like a real operations system."
Brian Otieno
Grocery operator, Nairobi
"Parents already message us on WhatsApp. WatsapDuka helps us keep those conversations organized."
Sarah Nalwanga
School administrator, Kampala
Pricing
Start small, grow into automation
Placeholder pricing for launch planning. Final pricing may vary by country, WhatsApp usage, and onboarding needs.
Starter
TZS 29,000
For small shops starting WhatsApp orders.
Growth
TZS 79,000
For growing teams that need automation.
Pro
Custom
For multi-branch operations and advanced support.
FAQ
Questions before you start
Do customers need to install another app?
No. Customers use WhatsApp. Your team manages orders, products, customers, and follow-ups inside WatsapDuka.
Can I use my existing WhatsApp Business number?
Yes. You can connect a WhatsApp Business number during onboarding, subject to Meta and WhatsApp Business Platform requirements.
Is WatsapDuka only for Tanzania?
WatsapDuka is Africa first. We are starting with Tanzania, Kenya, and Uganda, with support for broader markets over time.
Does WatsapDuka handle payments?
The platform tracks payment status and supports payment workflows. Payment provider availability depends on country and plan.
Is customer data separated between businesses?
Yes. WatsapDuka is a multi-tenant SaaS platform with tenant-level isolation for business data.
Ready for WhatsApp commerce
Launch a real WhatsApp business workflow before your next busy day.
Start with products, orders, customer records, and approved messaging flows. Add automation as your team grows.