Solutions

WhatsApp workflows for the businesses Africa runs on

Every category has different customer pressure. WatsapDuka gives each business the structure to collect requests, confirm orders, and keep follow-up organized.

Retail

Pain points

Customers ask for prices repeatedly
Orders arrive across many chats
Stock updates are hard to communicate

Benefits

Share a WhatsApp product catalog
Track every order by status
Follow up on repeat customers

Workflows

Product inquiry to order
Payment confirmation
Delivery update

Grocery

Pain points

Daily stock changes
Many small orders
Delivery coordination can get messy

Benefits

Capture item lists clearly
Mark substitutions and delivery fees
Keep customer addresses reusable

Workflows

Shopping list intake
Packing confirmation
Rider handoff

Pharmacy

Pain points

Customers need quick availability answers
Sensitive customer questions
Repeat medicine requests

Benefits

Route requests to trained staff
Organize customer records
Send safe order and pickup updates

Workflows

Availability check
Prescription follow-up
Pickup or delivery status

Restaurant

Pain points

Peak-time order overload
Menu changes
Delivery status questions

Benefits

Take menu orders in WhatsApp
Confirm preparation status
Reduce missed orders

Workflows

Menu to cart
Kitchen preparation
Out for delivery

School

Pain points

Parents ask the same questions
Payment and announcement follow-up
Staff need controlled access

Benefits

Send approved updates
Track inquiries
Manage roles for school teams

Workflows

Admissions inquiry
Payment reminder
Parent announcement

Services

Pain points

Bookings are scattered
Customers need reminders
Support depends on one phone

Benefits

Capture service requests
Assign staff
Keep support history attached to customers

Workflows

Booking request
Appointment reminder
Post-service follow-up

Ready for WhatsApp commerce

Launch a real WhatsApp business workflow before your next busy day.

Start with products, orders, customer records, and approved messaging flows. Add automation as your team grows.

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